Refund Policy

1. About Our Products

Narostack Digital LLC sells downloadable digital products — templates, guides, checklists, planners, spreadsheets, and resource packs. All products are delivered electronically and automatically after payment is confirmed. No physical items are shipped and no human involvement is required for delivery.

2. Our 30-Day Guarantee

We stand behind every product we sell. If you purchase any product from narostack.com and are not satisfied for any reason, you may request a full refund within 30 days of the date your order was completed.

When you complete a purchase, you are confirming that you understand you have 30 days from your order date to request a refund or cancellation.

3. How to Request a Refund

To request a refund, email us at pandeynabin@narostack.com and include the following:

• Your full name
• The email address used to place the order
• Your order or invoice number
• The name of the product you purchased
• A brief description of the issue or reason for the request

We review all refund requests during business hours — Monday to Friday, 9:00 AM to 5:00 PM. We aim to respond within one business day.

4. Your Statutory Rights

Depending on where you are located, you may have a legal right to withdraw from your purchase within 14 days of the transaction date under applicable consumer protection laws. Our 30-day guarantee goes beyond this minimum and applies to all customers regardless of location.

5. Products Not as Described

If a product you received does not match what was described on the product page — including its contents, format, or stated purpose — please contact us immediately at pandeynabin@narostack.com. We will resolve the issue as a priority, either by correcting the delivery or issuing a full refund.

This commitment applies regardless of the 30-day window and is separate from our standard money-back guarantee.

6. When Refunds Do Not Apply

We reserve the right to decline a refund request in the following situations:

• The request is submitted more than 30 days after the order was completed, unless required by applicable law
• There is clear evidence of fraudulent activity, abuse of our refund policy, or manipulation of the refund process
• The same customer has previously received a refund for the same product

7. Disputes and Chargebacks

Before raising a dispute or chargeback with your bank or card provider, we encourage you to contact us directly first. We are committed to resolving issues quickly and fairly, and most concerns can be addressed through a simple email exchange. Reaching out to us directly is the fastest route to a resolution.

8. Contact Us